Terms and Conditions
Use of this website constitutes agreement to these terms and conditions.
Due to human nature, mistakes on the website may occur. We reserve the right to amend or cancel an order at any time prior to shipping if an error of any nature, in the opinion of Ace of Diamonds Jewellery is found. Ace of Diamonds Jewellery will inform the purchaser by email as soon as is practicable to offer an alternative or refund.
Ace of Diamonds Jewellery may change or amend any of the conditions at anytime without notice.
Please ensure correct sizes are determined prior to purchase. Alterations may incur further charges at the discretion of Ace of Diamonds Jewellery.
If purchasing an item for an occasion, please contact us prior to purchase to ensure availability, production time and on time delivery.
Due to nature of jewellery pieces, some variations in stone weights, dimensions and colours and or gold weights may be present from piece to piece.
Some variations on product specifications quoted on the website are unavoidable and therefore acceptance of this is a condition of purchase. Stone weights, dimensions and colours and or gold weights are non-fixable and so may differ from piece to piece. Refund will not be provided for these differences.
Returns must be made only by prior arrangement, including photo, proof of purchase and reason for return and with 7 days of date of issue.
It is the buyer’s responsibility to package and return items safely and without risk of damage. Ace of Diamonds Jewellery will not be responsible for damaged or lost goods in return transit.
Returned goods must be in original packaging and in unmarked condition. Any items with indications of being worn or modified in any way will not be refunded.
Return postage must be pre-paid and will only be refunded if the piece is found to be faulty. Faulty condition will be determined by Ace of Diamonds Jewellery upon inspection.
Any materials or items originally included not returned, shall be deducted from the refund amount, including any costs incurred in arranging their replacement, at the discretion of Ace of Diamonds Jewellery.
Any agreed refund transactions shall be completed in the original manner of the purchase. No refunds will be made by cheque or cash.
Returns may not be made for change of mind.
Earrings are non-returnable.
Replacements items will be for the same or lesser value within reason. (please see ‘product variations’)
Refunds will not be provided for bespoke or made to order pieces.
Items will be shipped as soon as practicable. This will depend on stock, source of origin and manufacturing times.
All postage from Ace of Diamonds Jewellery will require signature upon receipt of goods. We recommend a delivery address that will facilitate this. Under no circumstances will parcels be left without signature.
If the item is for a specific occasion it is the buyers responsibility to inform Ace of Diamonds Jewellery prior to purchase to determine if delivery can be possible.